Healthy Gourmet Gifts guarantees satisfaction to both you and your gift recipient.
Please contact us within 48 hours of delivery of your gift to report your damaged shipments or to request a replacement or refund for any reason. Please contact us at 1.800.869.8522 during regular business hours, Monday to Friday, between 9am and 5pm EST.
All merchandise authorized for return by Healthy Gourmet Gifts must be returned in the original packaging. No credit or replacement will be issued until the returned merchandise has been received and inspected by our staff. Returned Gifts must be received by us within 10 days of receipt of gift.
While we make every effort to have your gifts delivered on time, returns or refunds due to delivery failure by a requested delivery day are not allowed since we do not guarantee date specific delivery.
We take pride in our customer service at Healthy Gourmet Gifts and this includes not only the quality of our products, but also the speed of our service and shipping. With this in mind, we require that any cancellations be made within 12 hours of order confirmation. Any order not cancelled within 12 hours will be subject to a non-refundable handling fee and service charge equal to 20% of the total order. The buyer will also be responsible for the shipping charges on any order that has actually been shipped prior to cancellation, as well as any return shipping costs. Shipping charges are non-refundable.
The 12 hour cancellation window does not apply to orders where same-day shipping has been requested. In the case of a same-day shipping request, all orders must be cancelled within 3 hours of order confirmation or be subject to the same refund/replacement restrictions as outlined above.
Any custom orders of multiple baskets will have the same 12 hour cancellation window, however the customer forfeits a 50% non-refundable fee to cover the cost of supplies and labour. All cancelled orders placed with a credit card that has already been processed will be subject to a $5.00 cancellation fee.
We make every attempt to ensure that the gift that is received matches the gift pictured and described as closely as possible. Due to seasonal availability, product substitution may be necessary from time to time to ensure your gift is delivered in a timely manner. The utmost care will be taken to ensure that any substitutions made are for products of equal or greater value and quality and are appropriate to the type of gift you have ordered. All substitutions will be made according to our discretion and the client will not be notified unless the resulting overall design is drastically different from what is represented on our web site.
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