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FAQs

Frequently Asked Questions



Placing an Order

    Why should I buy from Healthy Gourmet Gifts?
    How do I place an order?
    How can I send multiple orders to different addresses?
    Do I need to set up an account to order online?
    What is the advantage of setting up an account with Healthy Gourmet Gifts?
    Are your prices in US or Canadian dollars?
    What methods of payment do you accept?
    How much is the Tax?
    How far in advance should I place my Christmas order?
    Can our company open a corporate account?

Delivery

    Where are you located?
    Does the price of your gifts and baskets include delivery?
    Some of your competitors include shipping. Why don’t you?
    Do you ship internationally?
    If I place an order today, when will it ship?
    Can you ship to P.O. boxes?
    Can I use my own shipping company account?
    What happens if the recipient is not at home to receive your delivery?
    Will I receive a confirmation that my gift was delivered?
    Can I pick up my order?

Services

    Can you customize a basket?
    Can we include our company’s promotional material to your baskets?
    What is your substitution policy?
    How much does it cost to include a personalized gift card with my message?
    What is your Return Policy?

 
Placing an Order


Q: Why should I order from Healthy Gourmet Gifts?
A: Because you're sending a gift to someone you care for and appreciate and we're here to help you do that. Because of the quality of our gourmet all-natural and organic foods and treats, our modern and eco-friendly packaging and our genuine desire to please your recipient and to make your gift giving experience easy, pleasant and stress free. Because we're here to serve you and without question we'll go the extra mile.

Q: How do I place an order?
A: Orders can be placed online 24/7 via our secure server at www.healthygourmetgifts.com and phone orders can be placed Monday through Friday 9am-6pm (EST), and for the month of December, Saturday 10am-3pm (EST) by calling from anywhere in North America at 1.800.869.8522 or from Outside North America at 011.416.918.1072

Q: How can I send multiple orders to different addresses?
A: Set up an account, you can enter as many addresses you like to your address book. Then choose your gifts and specificy which gift you'd like to send to each recipient. If you'd rather have us do this for you, call us and provide all order information to us over the phone and we'll process each order for you. For security reasons, if you are emailing your order we recommend not including any credit card information. A customer care representative will contact you for payment information.

Q: Do I need to set up an account to order online?
A: No. Orders can be placed as a guest and no order information will be saved for subsequent orders.

Q: What is the advantage of setting up an account with Healthy Gourmet Gifts and does it cost anything?
A: Setting up an account is free and gives you access to many more features of our website including

  •     Saving your billing information (excluding credit card details) to make orders quicker and easier.
  •     Address book – to make sending to favourite people quicker and easier.
  •     Order History – see past orders including message card along with the ability to resend the same gift again, or to someone else.
  •     Build a Wish list of your favourite gift ideas, email them or print them as your personal brochure. Wish lists can be saved for later access.


Q: Are your prices in US or Canadian dollars?
A: All our prices are in Canadian dollars and will be settled in Canadian funds.

Q: What methods of payment do you accept?
A: We accept MasterCard, Visa and American Express and if you prefer, you can also pay via PayPal. Companies may also provide a Purchase Order and pay by company cheque, however, a corporate account will first need to be established. Please contact customer care for more information to set up your corporate account.

Q: How much is the Tax?
A: Tax is calculated per the rates applicable to the Province your gift is being delivered to as outlined by the Place of Supply Rules - June 2010. HST tax as it pertains to each Province or Territory is listed below.

 

  • Alberta 5%
  • British Columbia 12%
  • Manitoba 13%
  • New-Brunswick 13%
  • Newfoundland and Labrador 13%
  • Northwest Territories 5%
  • Nova Scotia 15%
  • Nunavut 5%
  • Ontario 13%
  • Prince Edward Island 14%
  • Québec 14.975%
  • Saskatchewan 10%
  • Yukon 5%


Q: How far in advance should I place my Christmas order?
A:  We suggest placing your order as early as possible and selecting a later ship date which can be done online or by phone with our customer care representatives. Rush shipping methods are available but if your gift needs to be delivered outside of Ontario, allow for 3 to 5 days depending on how far east or west your gift is going. For larger custom orders we suggest contacting us as early as possible for best product availability.

Q: Can our company open a corporate account?
A: Yes, contact customer care for immediate service. Please note that we are unable to open new accounts in the month of December.


 
Delivery


Q: Where are you located?
A: Our gift studio is located in Oshawa, Ontario (a suburb, just 40 minutes east of downtown Toronto). All of our gift baskets ship from our Oshawa location.

Q: Does the price of your gifts and baskets include delivery?
A: No. All gift baskets listed on our website do not include delivery charges. Delivery charges vary according to the size, weight and delivery location. During the ordering process a delivery/ shipping estimate is provided prior to completing the order.

Q: Some of your competitors include shipping. Why don’t you?
A: While it may appear easier and cheaper to include shipping in the cost of each gift, it certainly isn’t free. A flat rate would not be fair to you if your gift was being delivered locally versus across the country. We use a variety of couriers and have negotiated fair and cost effective rates. Each gift is quoted according to its size, weight and delivery address to offer the best shipping option.

Q: Do you ship all your gift baskets internationally?
A: We ship across Canada and the USA only.

Q: If I place an order today, when will it ship?
A:  All orders received before 1:00 PM EST will be shipped the same day. After that time we will ship the following business day. Once you have entered the destination address online, you will be given delivery options for the destination area. You can also place an order to be delivered at a later date. Transit times are shown along with the shipping option during checkout.

Q:  Can you ship to P.O. boxes?
A:  Yes. Please allow an extra day for us to make special arrangements with Canada Post. Generally PO Boxes are located in remote areas so delivery will also take an extra day or so. We'll keep you updated.

Q: Can I use my own shipping company /account?
A: Absolutely, we'd be happy to ship your gift using your account for your courier of choice. Please contact us directly at 1.800.869.8522 to make arrangements.

Q:  What happens if the recipient is not at home to receive your delivery?
A:  For deliveries within Toronto and the Greater Toronto Area, our Local Courier will leave the package in a safe spot and we will contact your recipient to inform them that a package has been left for them and to confirm that they've received it. If you have shipped your gift via FedEx, the driver will leave the package without signature. It is up to the discretion of the driver whether it is safe to leave the package without a signature. If the driver does not leave the package, two more attempts are made to deliver. If delivery cannot be made after three attempts for any reason, the package is returned to Healthy Gourmet Gifts and additional shipping charges will be applied to re send it. Should you decide not to resend, your order can be cancelled and your purchase amount will be refunded less shipping costs and a 15% restocking fee.

Q:  Will I receive a confirmation that my gift was delivered?
A:  Yes, we will notify you via email if your gift was delivered by our Local Courier and if you select Fedex as the shipping method, you will receive an email from Fedex when the package is picked up, if there are any delivery exceptions and when it has been delivered.

Q:  Can I pick up my order?
A:  No, we are not able to provide that service.
 

 
Services

Q: Can you customize a basket?
A:  Yes. We can customize any of our gifts shown on our website or create a one of a kind gift just for you. Our custom baskets start at $75.00. For custom designs during the month of December we will need a minimum of 48 hours to prepare your order before shipping. We cannot guarantee that this service will be available due to the high volume of Christmas orders.

Q: Can we include our company’s promotional material to your baskets?
A: Yes. We will be happy to discuss how we can incorporate your promotional material into our gourmet gifts and we do not charge any additional fees to include your promotional material.

Q: What is your substitution policy?
A: Healthy Gourmet Gifts reserves the right to substitute unavailable products for one of equal or greater value. We guarantee that any substitution will be made in keeping with the theme of the gift you've selected and without a doubt, your recipient will always receive products of equal but more often than not, greater value.

Q: How much does it cost to include a personalized gift card to your gift baskets?   
A:  It costs nothing, it's free! Healthy Gourmet Gifts offers complimentary gift cards with all our gifts. All you need to do is fill out the form with your message during check out. Please remember to add your name so the recipient knows who their gift is coming from.

Q: What is your Return Policy?
A:  If for any reason you are not 100% satisfied with your product and would like to return it, we will gladly do so provided that the gift is in it's original condition and has not been opened. Returned baskets must be returned to Healthy Gourmet Gifts in the same manner as they were originally shipped. Shipping charges are non refundable and a 15% stocking fee will be applied. For more details please see our Guarantee information page.

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