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Customer satisfaction is our top priority. We've set specific guidelines to ensure a quick and easy return and exchange process.
If you are not completely satisfied with your order, please let us know within 10 days and we will provide you with a full refund. Shipping and handling (S&H) charges are non-refundable. All products must be returned in their new, unused and resalable condition inside its original packaging. Once received, Healthy Gourmet Gifts will provide a full refund, and the credit will be made to the same credit card used to make the original purchase.
Most important is that you inspect the package at the time of delivery.
Ask the courier for a copy of the delivery receipt.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to refuse the delivery. Please contact customer service to let us know of your delivery refusal. Record the delivery company's name, and the delivery receipt tracking number so we may track the order.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund to the original payment method. We will credit you for the total purchase price, upon receipt of the product.
If there was an error on our part, please contact us within 10 days and we will send you the correct product, replacement product at no cost to you.
Our Customer Care hours are 8 a.m. to 5 p.m. (EST) Monday through Friday and 9 a.m. to 12 p.m. (EST) Saturday and Sunday. Thank you!
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